Experience

JC Penney Training

JC Penney Levolor University Training Manual

JC Penney had two major "window covering events" a year. These were their major sales in May and November. JC Penney also held numerous product knowledge trainings, one or two a year and often prior to their big sales. These were great opportunities to not only educate on new and existing lines, but also build on the relationships with the associates. A one day training was filled with a mountain of technical information and it was hard to say how much information sunk in.

Knowing that repetition and exposure adds to memory, I developed this training manual as a way to allow the associates to have a quick reference of key information, and also to free their attention during the training from endless note taking, so their attention could be focused on the visual benefit of live product samples. What follows are scanned images of that document.

Click image for larger view.